Microsoft Dynamic 365 Commerce POS Modernization

Enterprise SaaS

Point of Sale

UX modernization

Dynamics 365 Commerce Point of Sale powers everyday operations for retail stores, from customer service and checkout to inventory and store management. I modernized core experiences across the platform, establishing more intuitive, consistent, and role-aware workflows for store associates.

About this project

Company

Microsoft AI Monetization

Role

Product Designer

Year

2022

UX modernization: Reimagining core retail workflows

MODERNIZING A MATURE PRODUCT
Led UX modernization across foundational Point of Sale surfaces—including Home, Product Details, Customer Details, and Payment—using market research, rapid prototyping, and design exploration to establish a more intuitive direction for the product.
SIMPLIFYING INFORMATION-DENSE EXPERIENCES
Redesigned complex retail workflows using the latest Microsoft Fluent Design System, improving information hierarchy, discoverability, and consistency across critical store operations.

Role-based experience: Designing around how stores operate

EXPERIENCES BUILT FOR EACH ROLE
Reimagined the Point of Sale home experience around the distinct needs of cashiers, stock clerks, and store managers—from quick access to daily operations and inventory status to sales performance and management insights.
CONNECTING PHYSICAL & DIGITAL COMMERCE
Aligned in-store product and customer experiences with Dynamics 365 Commerce’s broader e-commerce ecosystem, creating more consistent interactions across physical and digital retail channels.

UX modernization: Reimagining core retail workflows

MODERNIZING A MATURE PRODUCT
Led UX modernization across foundational Point of Sale surfaces—including Home, Product Details, Customer Details, and Payment—using market research, rapid prototyping, and design exploration to establish a more intuitive direction for the product.
SIMPLIFYING INFORMATION-DENSE EXPERIENCES
Redesigned complex retail workflows using the latest Microsoft Fluent Design System, improving information hierarchy, discoverability, and consistency across critical store operations.

Role-based experience: Designing around how stores operate

EXPERIENCES BUILT FOR EACH ROLE
Reimagined the Point of Sale home experience around the distinct needs of cashiers, stock clerks, and store managers—from quick access to daily operations and inventory status to sales performance and management insights.
CONNECTING PHYSICAL & DIGITAL COMMERCE
Aligned in-store product and customer experiences with Dynamics 365 Commerce’s broader e-commerce ecosystem, creating more consistent interactions across physical and digital retail channels.

‹ Microsoft Copilot Sales Agent